Privacy

Warm Lugano is owned by IWG I BV, a part of InWarmte BV. InWarmte manages the website www.warmlugano.nl. On this page you will find more information about the collection, use and disclosure of your personal data.

We use your information to be able to offer and improve our website. When you visit our website, you consent to the collection and use of information in accordance with this policy.

Types of data that InWarmte collects

Personal data

If you register for our newsletter or our customer portal, we may receive some personal data:

• Email address
• First and last name
• Address, province, postal code, city
• Cookies and other usage data
• Consumption data and measurement data

Usage data

We may also collect information about how users access our website and how our website is used. This data may include information such as your computer's IP address, browser type, browser version, the pages you have visited on our website, the time and date of your visit, the time you have spent on pages and other diagnostic data.

Cookies

We use cookies to track activity on our website and we store certain information.

Cookies are files with a small amount of data that may contain an anonymous unique ID. Cookies are sent from a website to your browser and stored on your device. Other tracking technologies such as beacons, tags and scripts are also used to collect and track data and to improve and analyze our Service.

You can set your browser to refuse all cookies or to indicate when a cookie is sent. If you do not accept cookies, you may not be able to use all the features of our website.

We use the following cookies:

• Session cookies. To improve our website we use session cookies.
• Safety cookies. For safety purposes we use safety cookies.

Use of your data

InWarmte uses the collected data for various purposes:

• In order to be able to offer and optimize our website
• To collect analysis or valuable data that we can use to improve our website
• To control the use of our website
• To detect, prevent and treat technical problems

Transmission of data

Your data, including personal data, may be transferred to and stored on computers located outside the jurisdiction of your province or country. The Dutch data protection laws may therefore differ from those in your jurisdiction.

If you are outside the Netherlands and you provide us with information, we will transfer it to the Netherlands and process it in our country.

InWarmte ensures that your information is treated securely and in accordance with this Privacy Policy and that your personal information is never transferred to an organization or a country without appropriate controls in place.

Disclosure of data

Legal requirements

InWarmte may disclose your personal data if such action is necessary:

• In order to comply with a legal obligation
• To protect and defend the rights and property of InWarmte
• In order to prevent or investigate possible abuses about our website
• To protect the personal safety of users of our website or the public
• As protection against legal liability

Security of data

Although InWarmte strives to protect your personal data, we cannot guarantee absolute security. The security of your data is important to us, but remember that no method of transmission over the Internet or electronic method of storage is 100% secure.

Service providers

We work with external companies and individuals to improve our website. These third parties only have access to anonymous data in order to perform these tasks on our behalf and they may not disclose it or use this data for other purposes.

Google Analytics

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor and track the use of our website. This information is shared with other Google services. Google may use the information collected to personalize the advertisements of its own advertising network.

You can indicate that you do not wish to make your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on ensures that Google Analytics JavaScript cannot share information with Google Analytics about your activities on the Internet.

On this website you will find more information about the privacy of Google and the conditions.

Links to other sites

Our website contains links to other websites that are not managed by us. If you click on a link from a third party, you will be taken to the site of that third party. We encourage you to verify the privacy policies of each site you visit.

We have no control over and assume no liability with respect to the content, privacy policies or practices of other third-party websites or services.

Privacy of children

Our service is not aimed towards people under the age of 18.

Changes

We may update our privacy policy on a regular basis. Changes to this privacy policy will take effect as soon as they are published on this page. We will keep you informed of any changes by publishing the new privacy policy on this page.

Contact us

Do you have any questions about our privacy policy? Please contact us.